Satisfaction Guarantee

We guarantee all our work. If you don’t love your service, please let us know within 7 days of your service. Anything beyond that timeframe will result in the standard charge for the given service. Thank you for your understanding.

New Clients

Please allow a little extra time on your first visit to 554. We like to spend a few extra minutes to get to know you a little better and we would love to have a chance to show you around and make sure you feel comfortable.

Late Arrival

We value your time and will make every effort to start your service on time. We understand that sometimes being late is unavoidable, however, due to scheduling commitments to other clients we may need to reschedule any appointment for which you are more than 15 minutes late. We will do our best to accommodate your service, however, it may be necessary to modify the service. If the service must be reduced you may be charged for the original service booked.

Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed by email 3 days in advance and by text 1 day in advance because we know how easy it is to forget an appointment you booked months ago.

Since the services are reserved for you personally, a cancellation fee will apply as follows:

  • Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.
  • “NO SHOWS” will be charged 100% of the reserved service amount.
  • Clients who fail to show for an appointment may be asked to reserve future appointments with a deposit.

Confidentiality and Privacy

We respect and value your privacy. All information provided by you will be held in strict confidence, as will any conversations you have with your service provider. Client lists and emails will not be shared in any capacity with any outside companies.


Spa guests must be 18 years of age or older to receive treatments. For safety reasons, and to provide a relaxed atmosphere for all of our guests, children are not allowed on the salon floor. Child services will be offered at non-peak hours. Contact the front desk for availability. Thank you for your understanding.

Cell Phones

In order for us to maintain a calm and relaxing atmosphere, we respectfully request you turn off or silence your cell phone when entering the salon. Please understand that a ringing cell phone during a service can be a disruption for our other guests, and a distraction from our work, as we strive to provide you with a relaxing and wonderful experience!

Service Packages

Service Packages do not expire and may be used at any time. They have no cash value, are non-refundable and non-transferrable.

Gift Cards

Gift cards are like cash and may be used for anything in the salon; products, services, packages and gratuities. Gift cards do not expire and are transferrable. All gift card sales are final and may not be redeemed for cash. Lost gift cards cannot be refunded.


Products may be exchanged within 30 days of purchase, or returned for in-salon credit with a copy of your original sales receipt.

Health & Safety

In accordance with Local and Governors plan, we have implemented the following measures to ensure the health and safety of our team, our guests, and our community:

Safety & Sanitation

We will continue to strictly follow all safety and sanitation standards for schools, cosmetologists, hair designers, manicurists, estheticians, master estheticians, barbers, instructors, salons/shops, mobile units and personal services as outlined by the Oregon Department of Licensing.

All service touch points, such as implements, workstations, and shampoo bowls, are thoroughly cleaned and sanitized between each guest.

All frequently-touched surfaced, such as door handled, counters, light switches, and restrooms, are thoroughly cleaned and sanitized every 30-60 minutes.

Cancellation Policy & No Show Fees

Salon 554 requires a minimum of 48 hour notice for all reservation changes or cancellations.

We understand that appointments can occasionally slip your mind and therefore offer several reminders prior to your appointment. These include email reminders 5, 3, and texts 2 days prior, and a text 1 day prior, and a phone call for all color appointments 2 days prior.

Should you fail to show up for your appointment within 10 minutes of the scheduled start time, refuse to comply with the required Health & Safety measures, or fail to provide 554 with the minimum required 24 hours notice for any changes or cancellations, a No Show Fee of 50% of the services scheduled will be charged to the credit card associated with your account for the first occurrence. If you do not have a credit card on file, a Booking Hold will be placed on your account until the balance is paid in full. This No Show Fee will increase to 75% upon the second occurrence, and 100% upon the third.

While 554 appreciates all of our guests as a whole, our commission-based stylists rely on each and every guest to accommodate their own personal finances. If you are unable to attend an appointment, we would greatly appreciate your help in providing us as much notice as possible to allow our stylists to offer that time slot to other guests.